I had a great phone call today with eBay’s “Top Customer Care” department* and as part of the talk the agent let me in on a few tips that I hadn’t heard before. Apparently there is a big trend right now where eBay is cooperating in a BIG way with local law enforcement to help track down people that are selling stolen goods on eBay.
Of course we all support that effort as legitimate business people, but…how can you avoid being mistaken for one of the bad guys?
The eBay TCC agent told me that you should always be able to prove that the items you are selling weren’t stolen ESPECIALLY IF the items are new (I guess there isn’t much theft of used items for resale on eBay).
I said, “What if I buy a new item at a garage sale – how can I cover myself?”
His suggestion was to always have an invoice with a signature from the source. Carry your own invoice book if you have to and get a signature from the seller of any NEW goods. I thought that was a great idea and had to share it with you.
I also asked specifically, what types of items are on the radar with eBay and local law enforcement right now?
According to TCC it’s anything that is :
- Easy to shop lift
- Pricey and small
- NIB (new in original box)
If this describes anything you are selling consider covering yourself by tracking each purchase source with proof that the item wasn’t stolen.
According to TCC an invoice will do the trick if you are ever asked for proof.
*TCC or Top Customer Care is set up to answer the questions of experienced power sellers. As a Gold Powerseller I get access to them, but ANY seller can call eBay. (866)643-1588 is the number you can use and they will route you to the correct place if you aren’t eligible for the TCC team.